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g. ITIL v3 Foundation

Since its initial release in the late 1980’s, ITIL has become a best-practice approach to design and implement IT Service Management. ITIL has become a de-facto standard and as such, has been widely implemented by thousands of reputable organizations.

In June 2007, ITIL has issued a new version (v3), focusing on IT services rather than IT processes. Currently there are 5 core books describing 27 processes and 4 functions.
The new ITIL v3 and the related certification scheme have significantly changed. A complete new ITIL Foundation v3 course is therefore an absolutely necessity to all service management specialists in order to have a detailed understanding of ITIL v3.

Description

The main goal for this ITIL v3 Foundation course is to provide you with the necessary in-depth knowledge on the new structure, processes and concepts of v3. Although no certification is included, the participants will get an in-depth understanding of the various ITIL processes and functions. As such, it might serve as a basis to come to a successful certification.

Objectives

Participants completing this training will be able to:
• Obtain in-depth knowledge on ITIL v3
• Obtain detailed insight in all new features
• Be prepared for the ITIL Foundation Certificate (certification itself not included)
• Respond to / focus on real business needs

Audience

• IT Service Managers, IT Managers, CIO’s
• Strategy Planners, Auditors, Quality Managers, Risk Managers
• Program, Portfolio or Project Managers

Content

1. General introduction on IT Service Management and ITIL
   a. What is IT Service Management? What is ITIL?
   b. Differences between v2 and v3? What is new?
   c. Overall summary of ITIL v3 using a navigation scheme
2. Core topics and concepts of v3
   a. Service Strategy
   b. Service Design
   c. Service Transition
   d. Service Operation
   e. Continual Service Improvement
   f. The service lifecycle
3. IT Service Lifecycle
4. Service Strategy
5. Service Design
6. Service Transition
7. Service Operation
8. Continual Service Improvement
9. Sample Exam Questions
10. Glossary

Course material

The course material provided includes all presentation materials, notes and additional handouts. The different topics will be supported by the latest information available; real cases will be discussed.

Speaker

Ricky Boeykens is Senior ITIL Consultant at Adjugo. He has about 15 years of experience in IT. Over the last couple of years he has given trainings and workshops and provided ITIL consulting services to many different companies. His strong technical IT competences enabled him to spot and explain potential gaps between the operational, tactical and strategic management in terms of effective and efficient IT Service Management.

Related Seminars and Workshops

• ITIL v3 Awareness (0.5 days)
• ITIL Upgrade Foundation v2 to v3 (1 day)

Practical Info