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f. ITIL v3 Awareness

Since its initial release in the late 1980’s, ITIL has become a best-practice approach to design and implement IT Service Management. ITIL has become a de-facto standard and as such, has been widely implemented by thousands of reputable organizations.

In June 2007, ITIL has issued a new version (v3), focusing on IT services rather than IT processes. Many organizations are struggling with the question what impact this might have to their current IT organization. This ITIL v3 awareness session aims to respond to such questions. The session provides a high-level overview on the new version, providing you with a basis to assess what it can do for you.

Description

The main goal of this workshop is to briefly explain ITIL Service Management in general and to show the key differences between v2 and v3 in an objective manner. In addition, it provides a high-level overview on ITIL v3 as a starting point for the future.
The course leaves plenty of room for discussion, allowing you to assess if / how v3 would impact your organization. Key questions addressed will be:
  • Should we implement v3? What can it do for me?
  • What about our current v2?
  • Can we smoothly upgrade to v3 in a later stage, as we are actually implementing v2?

Objectives

Participants completing this training will be able to:
• Get the big picture on IT Service Management and ITIL in particular
• Get insight in the new ITIL v3 features
• Get insight in the key differences between v2 and v3
• Provide a reflection on the version implementation strategy
• Provide a reflection as to how IT Service Management will evolve in the future
• Allow for time to discuss hot topics and questions managers might have when thinking about ITIL

Audience

• IT Service Managers, IT Managers, CIO’s
• Strategy Planners, Auditors, Quality Managers, Risk Managers
• Program, Portfolio or Project Managers

Content

The workshop contains the following topics:
• What is IT Service Management and ITIL?
• ITIL v3 short overview, what is new?
• ITIL v2 versus v3?
• Q&A Session

Course material

The course material provided includes all presentation materials, notes and additional handouts. The different topics will be supported by the latest information available; real cases will be discussed.

Speaker

Ricky Boeykens is Senior ITIL Consultant at Adjugo. He has about 15 years of experience in IT. Over the last couple of years he has given trainings and workshops and provided ITIL consulting services to many different companies. His strong technical IT competences enabled him to spot and explain potential gaps between the operational, tactical and strategic management in terms of effective and efficient IT Service Management.

Related Seminars and Workshops

• ITIL v3 Foundation (2 days)
• ITIL Upgrade Foundation v2 to v3 (1 day).

Practical Info