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k. Fundations of Business Process Management

Today the business of every company and every administration is result and customer oriented. All business objectives are the outcome of activities. Business Process Management is the management of the interaction between activities and the flow of information, products, services and money, as well as relationships between activities and business objectives, policies and rules, and IT-systems in such a way that genuine added value is delivered to the customer.

One of the main targets to apply business strategy is to align functional organization to processes. Not easy to realize today.

This course can ideally be followed by specific workshops on BPM and conforms to the BPMN standards (2006).

Description

This course introduces the principles of Business Process Management (BPM). Being able to document processes in your company or your administration will help you in better understand its mechanisms, to show newbies how your organization works and to help higher management to streamline the flows throughout the company.

The other main objective is to be able to improve the process flow in order to be able to strengthen the activity chaining in your organization. The links between lean and Six Sigma measuring are explained.  Business Process Management is the glue between ICT with ITIL and ASL and the business with all their main processes which drive the company.

Objectives

Students completing this course will understand:
»» The basic theory of BPM,
»» How to document processes with (or without) appropriate tools,
»» How to analyze a process with different approaches,
»» How to improve processes,
»» The link between BPM, Balanced Scorecards and Key Performance Indicators.

Audience

»» Project, Program and Process Managers,
»» Information and Business Analysts,
»» Functional Consultants and Architects,
»» Consultants at the business side,
»» Auditors, anyone who is involved in analyzing corporate structures.

Content

The course contains the following topics:
»» What is Business Process Management ?
»» What is BPMN ?
»» The use of Business Process Management Notation 2004
»» How do we document processes ?
»» How do we analyze processes?
»» How do we improve processes?
»» Who is using BPM?
»» How to use tools for BPM?
»» Which kind of tool for which kind of work?
»» Exercises in BPM,
»» Practical case studies.

Course material

The course material provided includes all presentation materials, notes and additional handouts.

All students registered for the course will receive a free sample of TIBCO ™ software for in company use.

Speaker

Thierry Lesage is an experienced IT professional and Business Process Management Certified consultant. He is active since 1984 in IT business and especially in organization matters since 2001.

Today he specialized in both public and private sector on national and international level.


Related Seminars and Workshops
· Introduction to Measurement and Analysis (1 day),
· Practical Process Improvement Program using CMMI (1 day),
· An Analysing Method to Improve Processes (3 days)

Practical Info